The College provides two formal procedures for students to seek resolutions of disagreements. They are the request for exception and complaints procedures. They differ in purpose and process.
Where possible, students should try to resolve their concerns informally prior to seeking redress through the formal process. This could include, as an example, meeting with the course instructor, department chair, or program coordinator. It is advisable for students to consult with a College Appeal Support Person (as defined in the Appeal of Educational Decisions Policy) for assistance and guidance.
Appeals concerning performance in a course or courses are dealt through Appeal of Final Grade Policy.
Visit the Educational Policies page for more information on ºÚÁϱ¬ÁÏÍø Educational Policies.
Timelines
The deadline for appealing an educational decision, such as through a Request for Exception, is thirty (30) calendar days following the end of the term in which the original educational decision was made.
Appeals of Educational Decisions must be submitted within ten (10) business days of receiving the Responsible Administrator's decision.
The Grade Appeal form and any supporting documents must be submitted to gradeappeal@douglascollege.ca by no later than ten (10) business days following the end o